If you wish to return an item simply because you change your mind we will exchange or credit provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels/tickets attached and with our original receipt. This does not apply to earrings, cosmetics or lingerie. Sale items can not be returned or exchanged. Please refer to the online returns policy below for online orders.
You are entitled to a refund for items you purchase from TABITHA if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
And you return the item within a reasonable time after purchase and provide TABITHA with proof of purchase, such as your original TABITHA receipt or bank statement.
TABITHA 'Change Of Mind' Policy
TABITHA is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.
However, under our own 'Change of Mind Policy', if you simply change your mind we do offer a exchange or credit of value equivalent to the purchase price for most items provided that:
(a) you return the item within 14 days from the date of purchase (or for online purchases, from the date you receive it); and
(b) the item is unworn and in its original condition; and
(c) all original labels and tickets are attached to the item; and
(d) you provide an original TABITHA tax invoice as proof of purchase.
The 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:
(c) lingerie; or
(d) sales merchandise
How do I return items I've purchased online?
For online customers, the Returns Policy also applies; however please note the following terms and conditions:
If, for any reason, what you’ve purchased is not suitable we are happy to offer you a refund.
You must return any items within 14 days of receiving your order.
We can only accept returns if items are unworn and in their original condition with labels/tickets attached.
For hygiene reasons you cannot return earrings, cosmetics, lingerie, or hosiery.
All returns must comply with our full Returns Policy (above)
Unfortunately we cannot accept online exchanges. If you wish to exchange your purchase, you will need to return it for a refund and place a new order.
Items can be returned in store within 14 days of receiving your order, given they comply with our full Returns Policy, for an exchange or store credit only.
Please contact firstname.lastname@example.org if you have a returns enquiry.
We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.
If you have any further queries or require assistance, please contact us at email@example.com
Can I change or cancel my order?
Unfortunately, once your order has been placed we are unable to make changes to your order.
Can I return a Gift Card?
TABITHA gift cards are non-refundable, non-transferable and cannot be redeemed for cash.